Bookings

Please note that we have a 48-hour cancellation policy. This means that if you need to cancel or reschedule your booking for any reason, we need to know 48 hours before the activity is due to commence. If a cancellation or reschedule is made after that time, we charge a 100% cancellation fee. If this is a problem, please contact us immediately. We will assume consent to the refund policy if we do not hear otherwise before the 48-hour window has begun.  

Please note that all tours are subject to suitable weather conditions, in the event of a cancellation due to extreme weather conditions we will give you as much notice as possible. While we endeavour to give you adequate notice in the event of a cancellation, please note that short notice cancellations can occur in the event of weather conditions becoming unsuitable at the time of your tour. 

We also require a minimum of 4 guests for departure to be confirmed. If the minimum number is not reached we reserve the rights to also cancel the experience, as we need to make sure we cover the minimum costs of running the activity. 

We apologize in advance for any inconvenience this may cause. 

In both cases, you will be entitled to re-schedule your experience in accordance with our availability. If a reschedule is not possible for any party, a full refund will be issued right away.